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TM Forum’s Digital Maturity Model

In today’s world, every business is an online business. Those that are not digitally mature remain more fragile and vulnerable, while their digitally mature counterparts are more flexible. Organizations need to assess their individual standing, define strategies and set up measures for long term digital transformation and improving digital maturity levels.

The new age digital organization is a dynamic system with fluid business capabilities, team interactions, resource utilization, and technological adoption.

Turning a digital challenge into an opportunity is key and the first step is understandably determining the current level of Digital Maturity, to create a uniform and consistent goal along with associated language across the organization.

TM Forum’s Digital Maturity Model is developed through the collaboration of industry CSPs, technology companies, advisory firms, and thought leaders, pooling in their stocks of knowledge.

We use this model to assess your enterprise’s digital maturity across six dimensions and map your digital transformation journey by identifying step by step prioritize investment areas. The six dimensions are –

• Customer – Refers to offering a customer experience as a digital partner with the customer’s preferred communication channels in place.
• Strategy – Highlights the businesses’ capability to transform and gain competitive advantage through digital initiatives as part of its overall business strategy.
• Technology – Reflects a data driven digital strategy to cater to customer requirements at minimum costs and overheads.
• Operations – Focuses on using digital technologies for continuous process/task execution and evolution to champion strategic management and improve overall business efficiency and effectiveness.
• Culture, People & Organization – Underlines the development of an organizational culture and governance and talent processes which support the climb along the digital maturity ladder with the flexibility to meet its growth and innovation targets.
• Data – Assesses the enterprise’s ability to use data strategically, operationally, ethically and effectively to generate peak business value.